Basic
Technical Support
Tier One technical support is provided free to our DSL
customers and is available 24 hours a day, 7 days per week.
If service issues regarding DSL connectivity arise or
assistance is needed with basic Internet software
configuration, Tier One support is available at
937-484-0999. In the event that Tier One support cannot
resolve the problem, the matter can be escalated to our
Tier Two technical support team which operates during
regular business hours. Basic technical support provides
telephone support only. If a technician must make an onsite
visit to troubleshoot the problem, a premise visit charge
at our current hourly rate will be billed to the customer.
Priority Technical
Support
Tier One technical support is provided free to our DSL
customers and is available 24 hours a day, 7 days per week.
If service issues regarding DSL connectivity arise or
assistance is needed with basic Internet software
configuration, Tier One support is available at
937-484-0999. In the event that Tier One support cannot
resolve the problem, the matter can be escalated to our
Tier Two technical support team which operates during
regular business hours. Priority technical support can
include onsite service and will not incur a premise visit
charge. Tier Two priority technical support (both offsite
and onsite) after business hours will be evaluated on a
case by case basis and is subject to the availability of
our technicians. Every effort will be made to resolve
issues as quickly as possible.
NOTE:
OUR DSL TECHNICAL SUPPORT IS FOR CONNECTIVITY PROBLEMS
ONLY. WE WILL VERIFY THAT OUR EQUIPMENT IS WORKING
PROPERLY. TECHNICAL SUPPORT WILL NOT GO INTO THE REALM OF
CUSTOMER'S EQUIPMENT OR ITS CONFIGURATION.
