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Basic Technical Support

Tier One technical support is provided free to our DSL customers and is available 24 hours a day, 7 days per week. If service issues regarding DSL connectivity arise or assistance is needed with basic Internet software configuration, Tier One support is available at 937-484-0999. In the event that Tier One support cannot resolve the problem, the matter can be escalated to our Tier Two technical support team which operates during regular business hours. Basic technical support provides telephone support only. If a technician must make an onsite visit to troubleshoot the problem, a premise visit charge at our current hourly rate will be billed to the customer.

Priority Technical Support

Tier One technical support is provided free to our DSL customers and is available 24 hours a day, 7 days per week. If service issues regarding DSL connectivity arise or assistance is needed with basic Internet software configuration, Tier One support is available at 937-484-0999. In the event that Tier One support cannot resolve the problem, the matter can be escalated to our Tier Two technical support team which operates during regular business hours. Priority technical support can include onsite service and will not incur a premise visit charge. Tier Two priority technical support (both offsite and onsite) after business hours will be evaluated on a case by case basis and is subject to the availability of our technicians. Every effort will be made to resolve issues as quickly as possible.

NOTE:
OUR DSL TECHNICAL SUPPORT IS FOR CONNECTIVITY PROBLEMS ONLY. WE WILL VERIFY THAT OUR EQUIPMENT IS WORKING PROPERLY. TECHNICAL SUPPORT WILL NOT GO INTO THE REALM OF CUSTOMER'S EQUIPMENT OR ITS CONFIGURATION.